Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time.

Booking is confirmed once deposit is made. The balance payment will be due 35 days prior to vehicle pickup date. However full payment is required immediately when booking date is less than 35 days prior to vehicle pickup. Customers has the option of paying full during the booking processes. Payments are processed through Paypal with credit card facility.

Cancellations must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee as follows -

• If cancelled 22 days prior to pick up, deposit is Non Refundable.
• If cancelled 21 to 7 days prior to pick up, 20% of rental
• If cancelled 6 to 1 days prior to pick up, 50% of rental
• If cancelled on the day of pick up or NO Show, 100% of rental is charged

Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental

Your standard driver's license is enough, as long as you've had it for at least a year. If it's not in English we'll need to see a valid International Driver's license as well.

Most of our campervans/motorhomes will require a minimum age of 21 years old. However there are some models that require only a minimum age of 18 years old. Please refer to our terms and condition of each brand.

Child restraints

The type of restraint required for your child depends on their age as follows:

• Children aged under six months (up to 9kg) must wear an approved, properly fastened and adjusted, rear facing child restraint. Children in this category cannot be seated in the front of our vehicles.
• Children aged between six months and under four years (8 - 18kg) must wear an approved, properly fastened and adjusted, rear facing child restraint OR a forward facing child restraint with an in-built harness. Children in this category cannot be seated in the front of our vehicles.
• Children aged between four years and under seven (14 - 26 kg) must wear an approved, properly fastened and adjusted, forward facing child restraint with an in-built harness OR an approved booster seat which is properly positioned and fastened. Whilst it is legal (under certain circumstances) for a child in this category to sit in the front seat, it is not recommended that any child under 26kgs or under seven years travels in the front seat.
• All child restraints must comply with current Australian Standards and it is the responsibility of customers to fit them in the vehicle. We strongly recommend any child restraints are pre booked.
• If all appropriate rear seats are being used by children under seven years, children aged between four and six years (inclusive) may travel in the front seat, provided they use an approved booster seat.

Australia has an extensive network of holiday parks in all major tourist centres and in most towns. We recommend BIG4 Holiday Parks in Australia. They offer excellent recreational facilities, as well as resources to dispose of your waste water. They also have provision for you to plug your vehicle into 240v main power for vehicles that feature heating and/or microwave.

Each state and territory in Australia has different rules around where freedom camping (and parking of campervans) is permitted and where it is not. Special restrictions apply to all built-up areas and in the vicinity of campgrounds. We suggest that you contact the relevant Visitor Centre to check about camping in a particular location.

You should only dispose of your waste in designated dump stations. Please remember that not all dump points are free of charge. It might be worthwhile to do some pre-planning to avoid any extra unexpected costs. Here's a helpful list of dumpsite around Australia

http://www.sanidumps.com/sanidumps_australia.php

Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle's return is counted as the final day of the rental regardless of drop-off time.

Booking is confirmed once deposit is made. The balance payment will be due 35 days prior to vehicle pickup date. However full payment is required immediately when booking date is less than 35 days prior to vehicle pickup. Customers has the option of paying full during the booking processes. Payments are processed through Paypal with credit card facility.

Cancellations must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee as follows -

• If cancelled 22 days prior to pick up, deposit is Non Refundable.
• If cancelled 21 to 7 days prior to pick up, 20% of rental
• If cancelled 6 to 1 days prior to pick up, 50% of rental
• If cancelled on the day of pick up or NO Show, 100% of rental is charged

Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental

A current and full motor vehicle driver's licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other than English, it must be accompanied by an accredited English translation. The translation must be provided by a NZ Transport Agency authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence (an International Driving Permit may be acceptable as a translation if in English).

A translation can be arranged for you at the branch upon pick up but it will cost you NZ$58. To find an authorised and approved translation service in New Zealand please follow this link: http://www.nzta.govt.nz/licence/residents-visitors/driving-nz.html

Most of our campervans/motorhomes will require a minimum age of 21 years old. However there are some models that require only a minimum age of 18 years old. Please refer to our terms and condition of each brand.

Child restraints

As the driver, you must make sure that any child under five years of age is properly restrained by an approved child restraint that is appropriate for the age and size of the child. Babies and children can not travel in the motorhome if you can't put them in an approved child restraint. The vehicle's safety belt on its own is not an approved child restraint.

If the child is aged five to seven years you must use an approved child restraint if there's one available and if it's appropriate for the child's age and size. Otherwise they must use a safety belt if one is available. If there are no child restraints or safety belts available, they must travel in the back seat.

Children aged 8 to 14 years must use a safety belt if one is available. Otherwise, they must travel in a back seat.

Note: A child under 15 years old may sit beside the driver only if the child is restrained by a child restraint or safety belt (whichever is appropriate for their age and size). However, they are always safer in a back seat than in the front.

Common types of child/baby seats:

• Baby capsules (rear facing): birth to at least one year of age (-13kg)
• Child seat (forward facing): about one year to approximately four years of age (9–18kg)
• Booster seat: from approximately four to 10 years of age (18–36kg)

As a general rule, if your child's head is higher than the back of the child restraint when seated, it's time to move them into the next type of child restraint.

Children should be seated in the rear of a vehicle if possible, as it is safer. This is true regardless of the child's age, size or type of child restraint used.

Motorhome companies supply baby/child/booster seats for a small additional charge. Some motorhomes will not accommodate certain child seat types, please check on the motorhome page to check this, especially if you are bringing your own child seat.

Yes, we offer a complimentary dedicated airport transfer between Auckland and Christchurch airports and our Auckland and Christchurch depots, using the thl shuttle (branded Maui, Britz, Mighty, United and Alpha). Details will be given during your online check-in

Holiday parks are great, you can meet up with fellow campervanners for a great time. Camping at DOC (Department of Conservation) campsites is another great idea with a small fee. Freedom camping is accepted at certain sites. If unsure,the best rule is to obey local signage, and ask at the local information centre for suitable sites.

You should only dispose of your waste in designated dump stations. You'll find these located at most campgrounds around New Zealand or sometimes on the outskirts of towns and cities.

Dump Station can be found on the AA website. You can also keep an eye out for the blue dump station symbol during your travels.

http://maps.aa.co.nz/browse/amenities/dump+stations?page=2

The Camping Our Way website provides comprehensive information on correctly disposing of your motorhome waste.

http://www.camping.org.nz/new-zealand/use-the-facilities/

It is advisable to pre-book when travelling during the peak summer season from December to February.