How do I change or cancel my booking?

Yes, you can easily change your booking details. You just need to file an amendment request on our online portal. Please note that amendments can take up to 48 hours to be processed, depending on the nature of the amendment. In some cases we might need to get in touch with you regarding your request, so please indicate a valid email address or phone number in the form.

Depending on the nature of the changes you want to make, additional cost might occur, for example in cases where the date needs to be changed and we cannot offer the same price as originally quoted. For further information, you can also contact us via phone.

Can I book without a credit card?
Yes. You can make a booking without a credit card. Note that, even if you choose to pay by debit card, you will have to provide a valid credit card in the driver’s name at the time of pick-up since the rental agent requires a credit card for the take the rental deposit. Credit cards accepted for pick-up are MasterCard, Visa, and in some cases also American Express.




What additional charges could apply?

Please note that each car rental agent has its own policy on additional charges which will be clearly stated in the Rental Conditions at the time of booking. Generally, additional charges may be applied for:

  • Out-of-hours pick-up/drop-off,
  • Border crossing
  • One-way rentals
  • Young drivers or senior drivers
  • Winter tyres

Any additional charges will need to be paid directly at the rental desk in the local currency.

I haven’t received my booking confirmation - what should I do?
Once you complete your booking, we will send you a confirmation of your reservation via email within 48 hours. If you haven’t received the confirmation please contact us.




What is the exact location of the car rental agent?
The exact location of the car rental agent will be stated on the booking voucher which you will receive once your booking is confirmed. If you have selected an airport location, the pick-up location is usually directly in the terminal or can be reached via a short shuttle bus journey.




What documents do I need to provide at pick-up?

The rental voucher we will send you as part of the booking confirmation contains all documents required at the time of pick-up. In most cases, in order to release the reserved vehicle, you need to bring:

  • Credit card in the name of the driver. Credit cards accepted for pick-up are MasterCard, Visa, and in most cases also American Express.
  • Driving licence. Please note that only a full licence held for minimum of 1 year with no major endorsements will be accepted.
  • Booking voucher. This will be sent to you within 48 hours after booking and must be printed out.
  • Any other forms of identification requested by the car rental agent in their terms and conditions.

Details can be found on your rental voucher.

I think I’ve been overcharged at pick-up - what should I do?

If you feel that you have been overcharged by the car rental agent at the desk or after drop-off, please contact us and we will get back to you in a timely manner.

When will I have to pay for the rental?

There are different payment options available which are clearly stated in the booking process:

  • Book now, pay later – Pay a small deposit amount at the time of booking to secure the vehicle and pay the remaining balance closer to your pick-up date.
  • Pay now – Pay the full amount at the time of booking.
  • Post-rental – Pay the full amount at the rental desk. This option is mainly available for rentals in the US and Australia.
What does the car rental insurance cover?

In most cases, the Allianz excess reimbursement insurance package covers:

  • Car hire excess
  • Accidental damage to windows, tyres, undercarriage, and roof
  • Rental car key cover
  • Personal Possessions

Further information as well as the exact costs covered can be found in theExcess Reimbursement Terms and Conditions at the time of booking.

Please note that, regardless of your insurance, the car rental agent will block the excess amount on your credit card as a deposit. If you return the vehicle undamaged, the deposit will be released immediately. In the unfortunate event that the car is damaged during the rental, the agent will retain the deposit in order to cover the cost. If you have Allianz insurance, you will be reimbursed for the insured amount charged by the car rental agent.

Make sure you have sufficient funds on your credit card at the time of pick-up to cover the deposit. The excess amount can vary depending on the rental conditions but will be clearly stated in your rental voucher.

How do I make an insurance claim?

All claims should be made directly with Allianz when you arrive back home from your trip. You will receive all documents and information needed to make a claim shortly after you purchase the insurance.

Which optional extras are available?

The availability of optional extras depends on the car rental agent. The following extras can be requested online:


  • Additional driver
  • Booster seat / Child toddler seat / Infant child seat
  • GPS – Satellite Navigational System
  • Winter tyres
  • Roof rack
  • Ski rack
  • Snow chains

Please note that the optional extras are not included in the rental price and should be paid at pick-up.

Do I need an international driver’s licence?

If your licence is not printed in the Roman alphabet (i.e. Arabic, Greek, Russian or Chinese) you will need to bring an international driving licence and your domestic licence. If you are renting abroad (outside the EU), an international drivers licence is usually required regardless of the alphabet. International driver’s licences must be accompanied by the original domestic licence of the driver. UK licence holders need to present the photo card and the paper counterpart.

What is your cancellation policy?

We offer a full refund if the booking is cancelled within 48 hours of booking. If the booking is cancelled after 48 hours but before the scheduled pick-up time, we will charge an administration fee of €20. We do not accept cancellations after the scheduled pick-up time, no funds will be reimbursed.

Please note that when cancelling your car rental reservation, you are personally responsible for cancelling the excess insurance you might have purchased together with the rental.

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